Regulation
Alpari (US), LLC is dually registered with the CFTC as a FCM and RFED and is a member of the NFA. NFA Member ID: 0379678.
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Frequently Asked Questions
Opening Accounts
Below you will find some of our customer's most frequently asked questions.
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1
What is a telephone password?
A telephone password is the password we ask you for when you contact us with any account queries. A telephone password can consist of a word or number or combination of both. Please note that we will never ask you for your master password that you use to login into your account. We suggest that you never reveal your master or telephone password to anyone.
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2
Why do you need information about my financial background and investment experience?
We collect information regarding your financial background and investment experience for our records and for regulatory reasons. This should not affect your application and you can be sure that all information is held safely.
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3
Can I change my application form after it has been submitted?
Yes, you can. If you need to amend any information on the application form, please contact our Client Services Department.
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4
What is a certified copy?
A certified copy is a copy of the original document that has been stamped and signed by a lawyer or bank manager as a “true copy” of the original. Certification must include date, name, address and signature of the person who performs the certification.
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5
What happens if all my bills are not in my name?
If your (utility) bills are not in your name you can send us a copy of your recent bank statement, as proof of address.
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6
Can you accept my passport without certification?
No, we cannot accept a passport without certification.
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7
How long does it take to open a Live Account?
It depends on how quickly you can provide us with the required supporting documents. On average the process takes a couple of days. Once the documents have been submitted, we should contact you within 1 business day. If you do not get any reply within 3 working days, please send an email to cs@alpari-us.com to confirm that we have received your documents.
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8
Can I open a joint account?
Yes, you can open a joint account. To do so, please specify that you wish to open a joint account during the Online Account Opening Process. If you need any help filling out an application or you have further questions please email our Client Services team or call 1.646. 825.5760.
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9
Do you offer managed accounts?
No. At this time, we do not offer managed account service. If we do introduce managed accounts to our offering, we will notify our clients as soon as possible.
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10
How do I open a live account?
An Alpari (US) Live Account can be opened with our simple and convenient, online application. You can find this in the "Open Account" tab at the top of our website.
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11
How can I open two or more Live Accounts in different currencies?
Currently we only offer US dollar denominated accounts.
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12
Can I open multiple accounts? How?
It is possible to have as many Live accounts as you wish, however it’s not possible to have one account and many sub accounts. We provide the 'MetaTrader MultiTerminal' software package which can be used to manage multiple accounts from one trading platform.
Once a customer has an approved account, they can request additional accounts via MY ALPARI page, under request additional account. The request should state the current Account Number and the desired additional account type.
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13
I sent the info from the 1st page of the 'Live Account Application' form but I didn’t receive an email with the link to continue filling the 2nd page. What should I do?
Sometimes spam programs may identify our emails as spam. It may help if you change the setting of your spam detection programs. You may try to complete the application form again indicating another email address. If for some reason you cannot complete the application form online, it is possible to download the application form in a .pdf format and complete it offline, which you can then print, sign and send to us via email, post mail, or fax.
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14
What is the minimum initial deposit to open a Live account?
For a Standard account, the minimum initial deposit is $250.
For a Pro account, the minimum initial deposit is $10,000.
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15
How can I change my account information?
Please contact our Client Services Team by email or phone to request any changes to your account.
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16
What types of documents can be used for proof of address?
Bank statement, credit card statement, utility bills, etc. We accept bills and statements. We do not accept invoices, slips, or mobile bills.
You can also browse additional Frequently Asked Questions on the following topics:
If you cannot find the answer to your question, please contact our Client Services Team Monday to Friday from 9:00AM - 6:00PM at 1-646-825-5760 or via email on cs@alpari-us.com
