Below you will find some of our customer's most frequently asked questions.
When you launch the client terminal, it connects to our server loading a list of IP addresses. If you indicate an IP address, not a symbol-type server name when you log in for the first time, the next time you launch Metatrader 4 the application automatically loads the names of available trading servers. The IP address you previously typed in will be changed to the symbol type name of the server (for example ‘Alpari US - Live'.
Should one of the servers become unavailable, the client terminal automatically switches to the next available server. Your “connection status” is found in the bottom right of the MetaTrader 4 platform. If you are not automatically connected, you can manually choose from the following server names found within your “connection status.”
live-1.alpari-us.com
live-2.alpari-us.com
live-3.alpari-us.com
In case you cannot find these server names, type in the below shown IP address:
208.122.38.254:443
Yes. It is possible to log in into your Live and/or Demo trading accounts from any computer that has Alpari (US)'s MetaTrader 4 platform downloaded. You can even be logged in from different computers simultaneously.
We advise you to be careful with your logins and passwords. If you save your MetaTrader password on a particular PC anyone who has access to it will be able to trade on your account.
When you launch the client terminal, it connects to our server loading a list of IP addresses. If you indicate an IP address, not a symbol-type server name when you log in for the first time, the next time you launch Metatrader 4 the application automatically loads the names of available trading servers. The IP address you previously typed in will be changed to the symbol type name of the server (for example 'Alpari US - Demo').
Should one of the servers become unavailable, the client terminal automatically switches to the next available server. Your "connection status" is found in the bottom right of the MetaTrader 4 platform. If you are not automatically connected, you can manually choose from the following server names found within your "connection status."
demo-1.alpari-us.com
demo-2.alpari-us.com
demo-3.alpari-us.com
In case you cannot find these server names, type in the below shown IP address:
208.122.38.254:443
Alpari (US) Demo accounts are available on a 30-day trial basis. Please contact our Client Services team if you wish to extend your 30-day Demo account period.
Our MT4 Standard account server time is stated as Greenwich Meantime (GMT) +3. The MT4 Pro account server time is stated as GMT+3. The time displayed in the Market Watch window states the last price movement for any available instrument.
You cannot switch the time zone in MT4; the time zone of our trading servers is always GMT+3. This allows us to avoid having small candlesticks on Sundays and therefore allows to run the technical analysis and back testing smoothly and straight forward.
This happens if you have an open position on a cross rate (for example, EUR/GBP), and the quote currency (in our example - GBP/USD) has been deleted from the Market Watch window and the client terminal has no information to convert profit/loss into US dollars.
Please add the relevant currency pair to the Market Watch window.
Please open the 'Terminal' window (press Ctrl+T on your keyboard) and select the 'Account History' tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file that can be viewed outside the trading platform..
Open MetaTrader, select Tools -> History Center. Double click on the currency pair and period and press 'Download' to begin the downloading process.
Recent quotes in the history database are from Alpari (UK) Limited. History for previous years mostly comes from MetaQuotes Corp.
Save your expert advisors to C: "Program Files" - "MetaTrader - Alpari US" - "experts," and then restart MetaTrader. The Expert Advisor file should appear in the navigator window in MetaTrader. To trade with that expert advisor on a specific currency, left click it and drag it into a chart of that currency.
Begin by checking if trading is allowed by going to 'Tools -> Options -> Experts tab -> Allow live trading'. Then make sure that the Expert Advisor button on the main tool bar is pressed.
You should be able to see a smiley face in the top right-hand corner of your chart to show that you have activated your EA correctly. If everything appears to be okay but the EA is still not working properly, see your log files via the 'Experts' tab in the 'Terminal' window (you should be able to see what error occurs). Please note that Alpari (US) does not support EA's and that if any questions arise in regards to the functionality of an EA, we advise you to contact the programmer or seller of that EA.
Please note that Alpari (US) does not support EA's and that if any questions arise in regards to the functionality of an EA, we advise you to contact the programmer or seller of that EA.
Yes, you may place trailing stop orders. More information regarding trailing stop orders can be found in our MT4 Trading Manual.
Please note: Trailing stops become inactive once you log out of MetaTrader.
Placing contingent orders may not limit your losses.
Open positions and pending orders stay in the system even if you log out of the trading platform or go offline. This is for all order types, except trailing stops.
Trailing Stops become inactive when you close or log out of MetaTrader. Expert Advisors also become inactive when MetaTrader is closed or you are not logged in.
Placing contingent orders may not limit your losses.
You may close (open, place an order) a position over the telephone 24 hours a day; Call our Dealing Desk at 1-646-825-5750. Upon calling, you will be asked to provide your MetaTrader login and telephone password for security reasons. You will need to supply this information before your request can be executed.
Please save the required file and then open MetaTrader -> Tools -> History Center, then double click on the required currency pair and period and press "Import". Select the saved file and press "OK".
In order to be in compliance with NFA requirements, Alpari (US) has to Stop Out (close) your position if the equity in the account is below 100% of the required margin.
If your position has been stopped out, you will see a comment in your MT4 platform trading history statement, which looks similar "so: 99/6%/562.5/564.8." This comment represents the specifications of your stop out position, as follows:
• so - Stop Out
•99.6% - the % of required margin at which this position was stopped out
•$562.50 – The equity at which the position was closed (equal to 99.6%)
•$564.80 – The required margin for this position
If you, as a customer, have several open positions, the first position which has to be placed in the queue in order to be closed is the one with the highest floating loss.
Example:
Let’s assume that the price to buy 1 lot of EURUSD is 1.4010. The equity in the account is $2,000. To buy 1 lot of EURUSD, you need $1, 4010.00. If your position moves in the opposite direction than you have predicted and your equity goes down to $1, 400 (< 100% of 1.4010), MetaTrader 4 will automatically close your position to prevent further losses.
As of May 15, 2009, the NFA has prohibited all Forex Dealer Members from allowing clients to open hedged positions.
Any attempt to open a hedged position through MetaTrader 4 will be prohibited and clients will be notified in two ways:
1. When opening a hedged position through the order window, you will see the following:
2. Further, in the Account History tab or your Client Terminal Settings, you will receive a message indicating that your position has been prohibited. Please see the following example:
Example:
05:26:49 '2508': order sell stop 0.40 GBPJPY opening at 157.01 sl: 0.00 tp: 0.00 failed [Hedge is prohibited]
Please note that MetaQuotes Corporation is current working on a more efficient way to improve trading under the new NFA regulations. We encourage all traders to continually check the Alpari (US) Company News for any updates.
You will receive the message "trade context is busy" if you have placed two or more orders simultaneously. You have received this message because you have not waited until your trade has fully processed before placing another. In order to resolve this issue, please restart the MT4 platform.
For Non-US accounts introduced to Alpari (UK), please use the IP addresses below:
UK Classic2:
84.45.12.150
193.46.204.146
84.45.118.35
89.238.157.27
UK MT4 Pro:
84.45.12.149
193.46.204.145
212.187.233.34
84.45.115.115
MT 4 Standard LIVE
208.122.38.253:443
MT 4 Standard DEMO
208.122.38.251:443
MT 4 PRO Live
208.122.38.243:443
MT 4 PRO DEMO
38.105.99.112:443
MT 5 DEMO
208.122.38.200:443
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